How do I know which size to choose for my baby/toddler?

We provide a comprehensive size guide to help you measure your child’s feet accurately. You can find our size chart in each product. It is recommended to measure your child’s feet in the afternoon as feet tend to swell during the day.

What if my baby is between sizes?

If your child is between sizes, we recommend sizing up to ensure comfort and room for growth.

How do I measure my baby’s feet?

Place your child’s foot on a piece of paper and mark the tip of the longest toe and the end of the heel. Measure the distance between these two points to find the length of the foot

What materials are your shoes made of?

Our shoes are made from high-quality, breathable, and eco-friendly materials such as faux-leather, cotton, canvas, and suede to ensure comfort and durability.

Are your shoes suitable for first walkers?

Yes, our shoes are designed with soft soles, flexible materials and mostly rubber soles that provide the support needed for babies and toddlers taking their first steps.

Do you offer shoes for different seasons?

Yes, we have a wide range of shoes suitable for every season—breathable sandals for summer, cozy boots and slippers for winter, and all-purpose shoes for everyday wear.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), and PayPal.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website.

What are your shipping options and rates?

We offer standard shipping Australia wide. Shipping rates are a flat rate of $9.95 across Australia. If you spend over $100 shipping is free!

Do you ship internationally?

Currently, we do not ship internationally. However, we are working towards making our beautiful products available overseas soon.

How long will it take to receive my order?

Standard shipping typically takes 4-9 business days, however, delivery times may vary depending on location.

What is your return policy?

We accept returns within 30 days of purchase, provided the shoes are in unused condition with the original packaging.

How do I return or exchange an item?

Please contact our customer service team to initiate a return or exchange.

How should I clean my baby’s shoes?

Most of our shoes can be wiped clean with a damp cloth. For leather shoes, use a gentle leather cleaner, and for fabric shoes, hand wash with mild soap and air dry.

Are the shoes machine washable?

Some of our fabric shoes are machine washable. Please refer to the specific care instructions provided with each product.

Can I purchase a gift card?

Yes! We offer digital gift cards in various denominations, which can be emailed directly to you.

How can I contact customer service?

You can reach our customer service team via email at babymaiandco@gmail.com.

Do you have a physical store location?

Currently, we operate online only. However, we frequently participate in pop-up events and baby expos; stay tuned to our social media channels for updates.

We are a small family business located in Melbourne, VIC.

Our journey began when we realised how difficult it was to find good quality, comfortable shoes for our babies, that were also affordable!

So we decided to create an online platform where you can browse an array of baby and toddler shoes, for all seasons and styles, and all without breaking the bank.

We are committed to providing parents with well-crafted, durable, and comfortable shoes that support their children’s growth and development. Each shoe in our collection combines a blend of style, functionality, and sustainability, made from eco-friendly and child-safe materials. All at a budget friendly price.

Thank you for supporting small biz, we appreciate you!